PRE-ORDERS
Any pre-orders must be placed via an authorized Norco dealer, and will be subject to availability. With demand as high as it is, it may take some planning to find the exact Norco bicycle that you're looking for. If the bike you are looking for is listed on Norco.com as Out Of Stock, please contact your Norco retailer for more information on ordering availability.
FINANCING
Norco is proud to partner with Affirm to offer financing for our US customers who purchase bikes on Norco.com. To apply for financing, simply choose it as a payment method in the checkout process. Some Norco retailers also may offer their own financing programs in-store. To find out if this is an option, contact your local Norco retailer.
*Please note that financing is not currently available for Canadian customers purchasing through Norco.com.
TRACKING
After your order is submitted and payment has been accepted you will receive a confirmation email with a verification code. You will need the verification code to pick up your new bike from the Norco retailer selected during the checkout process.
Once your order leaves our warehouse, you will be emailed a tracking code you can use to track your shipment to your Norco dealer.
When your dealer receives your new bicycle shipment, they will contact you to set up a time to come to the store and pick up your new, professionally assembled bike.
Please note that to pick up your new Norco Bicycle from your chosen Authorized Norco Dealer, you must bring with you:
-A valid piece of ID.
-The credit card you used to purchase the bike online.
-The verification code that was sent to you in your order confirmation email.
RETURNS
Returns of bicycles purchased via Norco.com are subject to the policies of the fulfilling dealer. Information on merchandise returns and full details of our return policies can be found HERE. Please consult with your Norco retailer if you have any concerns.