If you have an issue with your bike and need support, your best resource is your local Norco dealer. They're well-versed on service and care of our bicycles, and are the first step and point of contact for claims that may need to be brought to our attention.
We also know that dealers aren't always the most accessible, depending on where you are. To serve riders better, our team is available via Live Chat, and can be contacted by email at support@norcobicycles.zendesk.com.
Live Chat is currently available during weekdays, from 9AM-8PM Eastern time (6AM-5PM Pacific).
To access Live Chat, click the help icon in the bottom right corner of the helpcenter, or the LIVE CHAT link on the top right of the Norco.com header bar.
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