Accidents happen, and we're here to help you get your bike rolling again, even if the failure is the result of an impact.
The first step is always to have your bike inspected by your local Norco dealer. They are our eyes and ears in the field, and will help identify exactly which parts need to be repaired or replaced.
If you're the original owner or secondary owner of a bike purchased from an authorized Norco Bicycles Resort or Rental Partner, have your proof of purchase handy when you visit your dealer.
Crash Replacement Program
Norco provides a crash replacement program that is available only to the original registered owner or secondary owner of a bike purchased from an authorized Norco Bicycles Resort or Rental Partner.
The Crash Replacement Program covers the frame only during the warranty period, providing the bicycle was registered within 90 days of purchase.
For a frame damaged due to an accident, at its discretion, Norco will make a replacement available at a discount to the registered original owner – see your authorized Dealer for warranty requirements and complete details.