For the most up-to-date information on our warranty policy, you can take a look at our warranty policy on Norco.com.
Congratulations on the purchase of your new Norco Bicycle (Norco). Norco warrants that Norco frames will be free from manufacturer defects in materials and workmanship. This warranty applies to the original owner only and is non-transferable.
Ownership - Register Your Bike
The original owner must register his / her new bicycle within 90 days from the date of purchase with Norco Bicycles (www.norco.com/bike-registration) to complete a record of ownership and to participate in the applicable Warranty and Norco Crash Replacement Program. Upon successful completion of your online registration, you will receive an email confirmation for your records. Your Authorized Norco Bicycle Dealer is the best source of care and information for your bicycle. The more you ride, the more frequently you should have your bicycle professionally inspected and maintained. Be sure to read your owner’s manual and make yourself familiar with recommended service intervals and procedures. If you have any questions about the limitations of the intended use of your Norco bike, ask an Authorized Norco Bicycle Dealer.
Norco Bicycles New Purchase Limited Warranty
Your ride enjoyment is our priority, and if you have any issue with your Norco Bicycle contact the Authorized Norco Bicycle Dealer where you purchased your bicycle first. The Norco warranty applies to all new bicycle frames and framesets purchased from and assembled by, an Authorized Norco Bicycle Dealer. Any warranty claim must be made through an Authorized Norco Bicycle Dealer. Your Authorized Norco Bicycle Dealer is professionally equipped to assist you with your bicycle care, as well as any issue(s) or claim(s) made that are a result of a manufacturing defect. Please note that transportation charges are not covered by the Warranty.
Please note that transportation (shipping costs) and labor costs associated with warranty claims are not covered by the warranty and are the responsibility of the customer.
Complete Bicycles
Norco Bicycles warrants the replacement or repair at its sole option, of any original Norco branded part due to a defect in material and/or workmanship for 1 year from the original date of purchase. An original sales receipt or other proof of purchase is required at the time of claim.
Bicycle Frames & Non-suspension Forks
| Downhill / Freeride | |
|---|---|
| Aurum, Shore, Shore Park | 3 Year Limited |
| Enduro / E-MTB Enduro | |
| Range, Range VLT | 3 Year Limited |
| Dirt Jump | |
| Rampage | 3 Year Limited |
| Adventure / Cyclocross / Road | |
| Search, Section, Threshold, Valence, Tactic | 5 Year Limited |
| Youth | |
| Sight, Fluid HT, Fluid FS, Charger, Storm | 5 Year Limited |
| Hybrid / Lifestyle / Urban | |
| XFR, VFR, Indie, Scene, Scene VLT, VLT, Yorkville | 5 Year Limited |
| All Mountain / Trail / Fat Bikes / Cross Country | |
| Sight, Optic, Fluid HT, Fluid FS, Bigfoot, Bigfoot VLT, Revolver HT, Revolver FS, Storm, Torrent HT | 5 Year Limited |
| E-Bike | |
| Sight VLT 27.5, Sight VLT 29, Fluid VLT HT, Bigfoot VLT, Charger VLT, Scene VLT | 5 Year Limited |
Bicycle models in bold in the chart receive a limited lifetime frame warranty if registered within 90 days of purchase. To register your bike and learn more, go to www.norco.com/bike-registration
Batteries
Norco will warranty proprietary VLT batteries for a period of 24 months from the date of purchase against manufacture defects.
VLT E-bikes using Shimano batteries will be subject to Shimano battery warranty policy.
Warranty Exclusions and/or Limitations
Components and suspension forks / rear shocks are not considered part of the frame and are not covered under the terms of the frame warranty. Suspension manufacturers, brand-name wheels sets, and other brand-name components designate their own specific warranty policy for their products. Visit the component manufacturer’s websites for further information. If you did not receive a Norco owners manual from your Authorized Norco Bicycle Dealer at the time of purchase, please go to www.norco.com/owners-manual
Colour fade as a result of harmful UV exposure or sunlight is not covered.
This warranty is void in its entirety by the modification of the frame, fork or components. Failure of any frame or component due to accident, abuse, neglect, normal wear, stunt riding, commercial use, rental use, improper assembly, improper fit, maintenance and/or assembly by/or purchased from another party besides an Authorized Norco Bicycle Dealer, or use of parts inconsistent with the use originally intended for the bicycle as sold, are not covered by this warranty.
Warranty claims made outside the country of purchase may be subject to fees and different terms or restrictions.
Rental/Demo Bicycle Change of Ownership: Bicycles purchased from an authorized Norco Rental or Resort Partner must be registered. Norco Bicycles warrants the replacement or repair at its sole option, of any Norco, branded part due to a defect in material and/or workmanship for 1 year from the original date of purchase. Original sales receipt, registration confirmation, or other proof of purchase is required at the time of claim.
Bicycle Lifecycle
Always purchase your new Norco bicycle or frame from an Authorized Norco Bicycle Dealer and be sure to maintain your bicycle and have it inspected regularly to guarantee the Norco ride quality and identify any potential issues. Norco Bicycles are designed for the intended use and rider enjoyment, however, bicycles are not indestructible; every frameset has a useful life cycle and may not last forever. The duration of the life cycle will depend upon the type of frame, riding conditions, and the care your bicycle receives.
Crash Replacement Program
Accidents can happen and you may need to replace your damaged frame. Norco provides a crash replacement program that is available only to the original registered owner or secondary owner of a bike purchased from an authorized Norco Bicycles Resort or Rental Partner. The Crash Replacement Program covers the frame only during the warranty period, providing the bicycle was registered within 90 days of purchase. For more information about registering your bike, see above under Ownership. For a frame damaged due to an accident, at its discretion, Norco will make a replacement available at a discount to the registered original owner – see your authorized Dealer for warranty requirements and complete details.
Disclaimer
Norco is not responsible for any damages to you or others arising from riding, transporting or other use of your bicycle. In the event that your frame breaks or malfunctions, Norco shall bear no liability or obligation beyond the repair or replacement of your frame pursuant to the terms outlined in the warranty. Warranty information published on current norco.com will be the prevailing policy.